Privacy Policy

Effective Date: July 29, 2026

Welcome to Go Air Cool ("Company", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Go Air Cool website, mobile application, and related services (collectively, the "Platform").

By using our Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you use our Platform, we may collect:

1. Full name
2. Email address
3. Mobile phone number
4. Shipping and billing address
5. PIN/Postal code
6. Account login credentials
7. Order history
8. Customer support communications

Payment Information

Payments are processed through secure third-party payment providers.

We do not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

Device Information

We may automatically collect:

1. Device model
2. Operating system
3. Browser type
4. IP address
5. App version
6. Device identifiers
7. Language preferences
8. Time zone

Usage Information

We may collect information about how you use our Platform, including:

1. Pages viewed
2. Products searched
3. Shopping cart activity
4. Wishlist activity
5. Purchase history
6. Session duration
7. Clickstream data

Location Information

With your permission, we may collect your location to:

1. Display available products and services
2. Calculate delivery availability
3. Schedule installation services
4. Improve user experience

You can disable location permissions through your device settings.

2. How We Use Your Information

We use your information to:

1. Create and manage your account
2. Process orders
3. Deliver purchased products
4. Arrange installation services
5. Process payments
6. Provide customer support
7. Send order confirmations and shipping updates
8. Improve our Platform
9. Personalize your shopping experience
10. Detect fraud and unauthorized activity
11. Comply with legal obligations

With your consent, we may also send promotional offers and marketing communications. You can opt out at any time.

3. Cookies and Similar Technologies

Our website and app may use cookies and similar technologies to:

1. Remember your preferences
2. Keep you signed in
3. Improve website performance
4. Analyze traffic
5. Provide personalized recommendations

You can manage cookie preferences through your browser settings where applicable.

4. Sharing Your Information

We may share your information with:

1. Payment processors
2. Shipping and logistics providers
3. Installation and service partners
4. Cloud hosting providers
5. Customer support providers
6. Analytics providers
7. Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

1. Fulfill your orders
2. Provide customer support
3. Meet legal and regulatory requirements
4. Resolve disputes
5. Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where appropriate.

7. Your Rights

Depending on applicable law, you may have the right to:

1. Access your personal information
2. Correct inaccurate information
3. Request deletion of your account and personal data
4. Withdraw consent where applicable
5. Object to certain processing activities
6. Request a copy of your personal information

We will respond to applicable requests within a reasonable timeframe and as required by law.

8. Children's Privacy

Our Platform is not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information directly from children.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

9. Third-Party Services

Our Platform may use third-party services including:

1. Payment gateways
2. Delivery partners
3. Analytics providers
4. Push notification services
5. Cloud storage providers

These services operate under their own privacy policies, and we encourage you to review them.

10. Marketing Communications

If you subscribe to promotional communications, we may send:

1. Special offers
2. Product updates
3. Seasonal promotions
4. Service announcements

You may unsubscribe at any time using the unsubscribe link or by contacting us.

Transactional communications related to your orders and account may still be sent.

11. International Data Transfers

Your information may be processed or stored on servers located in jurisdictions different from your own.

Where applicable, we take reasonable measures to ensure that such transfers comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on the Platform with an updated effective date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

Go Air Cool

Email: sales.goaircool@gmail.com

Phone: +91 72086 6270

Business Hours: Monday –Saturday, 9:00 AM – 6:00 PM (IST)

By using the Go Air Cool Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.