Refund & Cancellation Policy

Learn how we handle refund requests and order cancellations.

Refund & Cancellation Policy

Effective Date: July 29, 2026

At Go Air Cool, customer satisfaction is important to us. This Refund & Cancellation Policy explains the terms under which orders may be cancelled, returned, exchanged, or refunded when using our website, mobile application, or related services ("Platform").

By placing an order through Go Air Cool, you agree to this Policy.

1. Order Cancellation

Before Shipment

You may request cancellation of your order before it has been shipped.

If the cancellation request is approved, a full refund of the amount paid will be initiated.

After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may instead request a return, subject to the conditions outlined in this Policy.

2. Return Eligibility

You may request a return if:

  1. You received the wrong product.
  2. The product arrived damaged.
  3. The product has a manufacturing defect.
  4. The product is incomplete or missing accessories.
  5. The product differs significantly from its description.

Return requests should generally be submitted within 7 days of delivery unless otherwise specified.

3. Non-Returnable Items

Returns will generally not be accepted for:

  1. Products damaged due to customer misuse or negligence.
  2. Products with physical damage caused after delivery.
  3. Products without original packaging, accessories, manuals, or invoices.
  4. Products modified, repaired, or altered by unauthorized persons.
  5. Products marked as non-returnable at the time of purchase.

4. Air Conditioner Installation

If installation has already been completed:

  1. Returns may not be accepted unless the product has a verified manufacturing defect covered under the applicable warranty.
  2. Installation charges, if any, are generally non-refundable once the service has been completed.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Notify Go Air Cool as soon as possible after delivery.
  2. Provide photographs or videos showing the issue, if requested.
  3. Our support team will review your request and may arrange a replacement, repair, or refund, depending on the circumstances.

6. Refund Process

Once a refund request is approved:

  1. Refunds will be processed to the original payment method whenever possible.
  2. Processing times may vary depending on your bank or payment provider.
  3. Shipping charges, installation charges, or other service fees may not be refundable unless the error was caused by Go Air Cool.

7. Replacement Policy

Where eligible, Go Air Cool may choose to provide a replacement instead of a refund if:

  1. The same product is available in stock.
  2. The issue is covered under this Policy.
  3. A replacement is considered the most appropriate resolution.

8. Manufacturer Warranty

Most air conditioners are covered by the manufacturer's warranty.

Warranty claims relating to compressor failures, spare parts, or manufacturing defects may be handled directly by the manufacturer or its authorized service centers in accordance with the applicable warranty terms.

9. Failed Deliveries

If delivery cannot be completed because:

  1. The customer provided an incorrect address,
  2. The customer was unavailable,
  3. Delivery was refused without valid reason,

additional delivery charges may apply, or the order may be cancelled after deducting applicable shipping or handling costs.

10. Fraud Prevention

Go Air Cool reserves the right to refuse cancellations, returns, replacements, or refunds where fraudulent activity, abuse of the refund process, or misuse of the Platform is suspected.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any revised version will become effective upon publication on our Platform.

12. Contact Us

If you have questions regarding cancellations, returns, or refunds, please contact us.

Go Air Cool

Email: sales.goaircool@gmail.com

Phone: +91 72086 6270

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

By placing an order through Go Air Cool, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.