Shipping & Delivery Policy

Find out how and when we deliver your orders across India.

Shipping & Delivery Policy

Effective Date: July 29, 2026

Thank you for shopping with Go Air Cool. This Shipping & Delivery Policy explains how we process, ship, and deliver products purchased through our website, mobile application, and related services (collectively, the "Platform").

By placing an order with Go Air Cool, you agree to this Shipping & Delivery Policy.

1. Order Processing

  1. Orders are processed after successful payment confirmation.
  2. Orders are typically processed within 1–2 business days.
  3. Orders placed on Sundays or public holidays may be processed on the next business day.
  4. During promotional events or peak seasons, order processing may take longer than usual.

2. Delivery Coverage

Go Air Cool delivers products to serviceable locations across India.

Delivery availability depends on:

  1. Customer location
  2. Product availability
  3. Courier partner coverage
  4. Local delivery restrictions

Some remote or rural areas may require additional delivery time or may not be serviceable.

3. Estimated Delivery Time

Estimated delivery timelines are:

  1. Metro Cities: 2–5 business days
  2. Tier-2 and Tier-3 Cities: 3–7 business days
  3. Remote Locations: 5–10 business days

These timelines are estimates only and may vary depending on logistics and external factors.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Go Air Cool may offer:

  1. Free shipping promotions
  2. Discounted shipping
  3. Location-based shipping rates

Additional delivery charges may apply for oversized products or deliveries to remote areas.

5. Delivery Partners

We work with trusted logistics and courier partners to ensure safe and timely delivery of your orders.

The delivery partner may contact you using the phone number provided during checkout to coordinate delivery.

6. Order Tracking

Once your order has been shipped:

  1. You will receive an order confirmation and shipping notification.
  2. Tracking details may be provided via email, SMS, or through your account on the Platform.
  3. You can use the tracking information to monitor the delivery status of your shipment.

7. Delivery of Large Appliances

Air conditioners and other large appliances may require:

  1. Scheduled delivery
  2. Customer availability at the delivery address
  3. Verification of the delivery location
  4. Signature or confirmation upon delivery

Please ensure someone is available to receive the shipment.

8. Installation Services

Where installation services are available:

  1. Installation may be scheduled separately from product delivery.
  2. Delivery of the product does not automatically include same-day installation.
  3. Installation dates depend on technician availability and service coverage.

Any installation fees, if applicable, will be communicated during checkout or before scheduling.

9. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  1. Severe weather conditions
  2. Natural disasters
  3. Public holidays
  4. Transportation disruptions
  5. Government restrictions
  6. High order volumes
  7. Courier partner delays

While we strive to meet estimated delivery times, Go Air Cool is not liable for delays caused by such events.

10. Failed Delivery Attempts

If delivery cannot be completed because:

  1. The customer is unavailable,
  2. The delivery address is incorrect or incomplete,
  3. The customer refuses delivery without a valid reason,

our delivery partner may make additional delivery attempts or return the shipment to us.

Additional shipping charges may apply for re-delivery where permitted.

11. Inspection Upon Delivery

Customers are encouraged to inspect the package upon delivery.

If the package appears:

  1. Damaged,
  2. Opened,
  3. Tampered with,
  4. Incorrect,

please notify the delivery personnel where possible and contact Go Air Cool promptly with supporting photographs.

12. Risk of Loss

Ownership and risk of loss for products pass to the customer upon successful delivery at the provided delivery address.

13. Address Changes

Requests to change the delivery address after an order has been placed may not always be possible, particularly after the order has been shipped.

Please contact our customer support team as soon as possible if you need to update your delivery information.

14. International Shipping

Currently, Go Air Cool delivers within India only.

International shipping is not available unless otherwise announced on the Platform.

15. Changes to This Policy

Go Air Cool reserves the right to modify this Shipping & Delivery Policy at any time.

Any updates will be published on the Platform with a revised effective date.

16. Contact Us

For questions regarding shipping or delivery, please contact us.

Go Air Cool

Email: sales.goaircool@gmail.com

Phone: +91 72086 6270

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

By placing an order through Go Air Cool, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.